Loss control is not just a best practice—it is a critical lever for P&C profitability and customer retention. Stepping inside the existing loss control process at many P&C carriers, however, reveals a traditional, legacy approach that drags down operations, impedes proactive property & casualty risk management, and stifles profit.
These legacy loss control challenges are precisely what West Bend Insurance recognized and successfully addressed with Duck Creek Loss Control at the Datos Insights Conference. Dive in to discover how they charted a new course that redefined their loss control capabilities.
West Bend’s Blueprint for Modern Loss Control Success
At the recent DATOS Insights Conference in Boston, a premier gathering of insurance leaders actively shaping the industry’s future through technology, Chuck Henry, Enterprise Loss Control Director at West Bend Insurance Company, showcased a remarkable partnership with Duck Creek Technologies.
Both parties enjoyed the opportunity to celebrate this transformative journey, which started in 2012. Leveraging the advanced capabilities of Duck Creek Loss Control, a risk management platform, West Bend Insurance has managed to significantly enhance their operations and drive impactful results.
Automated Loss Control Workflows for Efficiency
“One of the standout features of Duck Creek Loss Control is its rule-based workflow automations,” said Chuck Henry.
Automation has improved the routing and assignment of loss prevention requests, ensuring that tasks are directed to the appropriate teams quickly and efficiently. By reducing manual intervention, West Bend Insurance has responded to loss prevention needs more effectively.
APIs for Real-Time Loss Control Data Integration
API-first architecture delivered seamless integration with document management systems. This means report uploads are now automated, saving time and improving efficiency. The reduction in manual upload processes has also minimized data errors, ensuring that the information used for decision-making is accurate and reliable.
Configurable, Loss Control Automation
Flexible configuration allowed West Bend Insurance to set up the system quickly and adapt to future changes without burdening the IT department. This has been pivotal in deploying the system swiftly and scale as needed.
“The system is easy to configure and quick to implement. As our business evolves, we have the flexibility to make changes quickly without having to involve developers,” continued Mr. Henry.
From Risk to Resilience: West Bend Insurance Improved P&C Outcomes
With the modernization complete, the true impact of West Bend Insurance’s loss control transformation became profoundly clear. Their strategic investment was not merely about adopting new technology; it delivered tangible, measurable results:
Real-Time Risk Data & Sharper Insights
By capturing field data on hand-held devices and automating report uploads into the document management systems, West Bend Insurance has significantly reduced data errors and redundancies. The improved data quality has translated into more accurate reporting and informed decision-making across the organization.
Smarter Account Selection & Pricing
With access to quality data on policyholder risks, cross-functional teams at West Bend Insurance can now make informed decisions on account selection and improve pricing accuracy. The ability to analyze comprehensive and accurate data has empowered teams to enhance their decision-making processes.
Rapid Implementation Drives Faster Speed to Market
The easy-to-configure and quick-to-implement system has reduced the IT burden, enabling West Bend Insurance to get to the market faster. This agility is crucial in today’s competitive insurance landscape, allowing the company to seize opportunities and respond to market demands swiftly.
Enhanced P&C Risk Mitigation for West Bend Insurance
In conclusion, West Bend Insurance’s adoption of Duck Creek Loss Control software has been a game-changer. The improvements in workflow automation, integration, configuration, data quality, decision-making, and speed to market have collectively driven significant advancements in their insurance loss control management.
As presented at the DATOS Insights Conference in Boston, this case study serves as an exemplar of how innovative solutions can transform insurance operations and deliver substantial value.
Learn how West Bend Insurance improved account selection and pricing accuracy with loss control data. Read the full case study
